Privacy policy
Quick summary of how we handle your data
We believe in being transparent about how we collect and use your information. Here are the key points:
- We collect only the information we need to provide our services and improve your experience
- We never sell your personal information
- You can control what marketing communications you receive from us
- We use cookies to make our website work better, but you can control these
- We keep your data secure using modern security practices
- You have full rights over your data, including the right to access or delete it
For complete details about how we protect your privacy, please read our full policy below.
Detailed privacy policy
Who we are
All-in-1 Websites (allin1websites.co.uk) is the data controller for your personal information. We are based at 32 Standard Road, Downe, Orpington, Kent BR6 7HL.
Data Protection Contact: Jay Harlow Email: jay@allin1websites.co.uk Phone: 0208 638 6940
Our lawful bases for processing your data
We process your personal data under the following lawful bases:
- Consent: When you agree to receive marketing communications or when you choose to share information with us
- Contract: When we need to deliver services you’ve requested
- Legal Obligation: When we need to comply with the law (such as keeping records for tax purposes)
- Legitimate Interests: When we need to analyse website performance and improve our services
The information we collect
We collect and process these types of personal information:
Information you provide directly:
- Name and contact details when you reach out to us
- Business information if you’re a client
- Payment information when you purchase our services
- Communications preferences
Information we collect automatically:
- Technical data about your device and browser
- Information about how you use our website
- IP address and location data
- Cookie data
We do not knowingly collect or process special category data (such as health information, religious beliefs, or biometric data).
How long we keep your information
We retain different types of data for specific periods:
- Account information: 6 years after your last interaction with us
- Marketing preferences: 2 years from your last interaction with us
- Transaction records: 6 years (as required by UK tax law)
- Website analytics data: 26 months
- Cookie data: Varies by cookie type (see cookie section)
Detailed cookie information
We use these categories of cookies:
Essential cookies:
- Purpose: Make our website work
- Duration: Session only
- Can’t be turned off
Functional cookies:
- Purpose: Remember your preferences
- Duration: 1 year
- Can be controlled in cookie settings
Analytics cookies:
- Purpose: Understand website usage
- Duration: 26 months
- Can be controlled in cookie settings
Marketing cookies:
- Purpose: Show relevant advertisements
- Duration: 90 days
- Can be controlled in cookie settings
When you land on our site, you will see a pop up asking you how you’d like to manage cookies.
Third-party data processors
We work with these key service providers who may process your data:
- Stripe: Processes card payments
- Namecheap: Hosts our website
- Google : Provides website analytics
- Google: Handles email communications
Each provider has been carefully selected and is GDPR-compliant. You can view their privacy policies on:
Stripe: https://stripe.com/privacy
Namecheap: https://www.namecheap.com/legal/general/privacy-policy/
Google: https://policies.google.com/privacy?hl=en-UK
Automated decision making
We do not use automated decision-making or profiling techniques that would produce legal effects or similarly significant effects on you.
Your enhanced privacy rights
Under UK GDPR, you have these specific rights:
The right to be informed:
- We provide clear information about how we use your data
- We tell you about any changes to how we handle your data
The right of access:
- Request a copy of your personal data
- We’ll provide this within one month
- No charge for first request
The right to rectification:
- Correct any inaccurate information
- Complete any incomplete information
The right to erasure:
- Request deletion of your data
- We’ll remove it unless we have a legal reason to keep it
The right to restrict processing:
- Limit how we use your data
- Temporarily or permanently
The right to data portability:
- Receive your data in a usable format
- Transfer it to another service
The right to object:
- Stop direct marketing at any time
- Object to processing based on legitimate interests
Rights related to automated decision making:
- Not be subject to automated decisions without human review
- Challenge automated decisions
Making a complaint
We strive to meet the highest standards when collecting and using personal information. We encourage people to bring it to our attention if they think our collection or use of information is unfair, misleading, or inappropriate.
Internal complaint process:
- Contact our Data Protection team at [email]
- We’ll acknowledge within 2 working days
- We’ll investigate and respond within 30 days
- We’ll keep you updated throughout
If you’re unhappy with our response, you can complain to:
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Tel: 0303 123 1113 Website: www.ico.org.uk
Changes to this policy
When we make significant changes to this policy:
- We’ll notify you by email if we have your contact details
- We’ll post a notice on our website
- We’ll provide both old and new versions for comparison
- We’ll explain key changes in plain language
Last updated: 5/2/2025
Contact us for privacy matters
For any privacy-related questions or to exercise your rights:
Jay Harlow Email: jay@allin1websites.co.uk Phone: 0208 638 6940
We aim to respond to all privacy-related requests within 5 working days.