Below you can read our full terms and conditions. While all points are important, here are the key things to remember:
- The 50% upfront payment to confirm our time is non-refundable
- After receiving the first version/draft, you have 14 days to request any changes.
- The remaining balance is due 14 days after you approve the final work (or 14 days after we send you the first version and haven’t heard anything back from you).
- Rates include 2 hours of correspondence time, e.g. speaking on the phone or time spent writing lengthy email replies. (Please try to keep communication streamlined).
- We will take a screenshot of the work we produce for you and include it in our portfolio, you retain all rights. We are happy to include a link to your website in our portfolio (free marketing for you!)
Terms & Conditions
Definitions
The Client means the person or company that has formally entered into the agreement. (That’s you)
We, our or us refer to All-in-1 Websites
Quotations means a formal proposal document or price estimates provided over the phone or email.
Approved brief means the materials from which the work is to be based upon, subject to the approval of the Client.
Urgent work means work needed (finalised) within 7 days.
Larger projects mean projects requiring more than 25 hours work.
Terms of service
- QUOTATIONS
1.1 Quotations are valid for 30 days from the submission date.
1.2 The investment will be confirmed on receipt of the approved brief from ‘the Client’, when most of the complexities of the project are known. If ‘the Client’ chooses not to proceed, the time spent on the brief will be billed (only).
1.3 Any project estimates provided before ‘the Client’ approves the brief are not guarantees of delivery and should not be taken as such.
1.4 This proposal includes 2 hours of correspondence time, usually split between a 1hour initial meeting to talk about the brief and 1 hour feedback time to talk about any changes .
1.5 Any additional correspondence time—or time required to write long emails—will be charged at GBP40 per hour.
- APPROVAL
2.1 ‘The Client’ is asked to nominate one primary contact to centralise all revisions and contact throughout the project.
2.2 A set amount of revision time is included in each quotation. If the project objectives and requirements change requiring the work provided to be significantly altered, we reserve the right to charge additional writing on a time and materials basis.
2.3 Approval of the brief should be via email or will be assumed when ‘the client’ sends an amended brief to us. Approval of the work itself is via email. If this form cannot be completed, approval should be provided in writing by the client.
2.4 Testing of websites and proofreading of content will be completed once approval for the work has been submitted.
2.5 Revisions should be submitted within 14 days of the first version/draft being delivered. If revisions are not received, approval of the work will be assumed and the project finalised as per 2.4.
2.6 These terms and conditions are implicitly agreed to on acceptance of the quote provided and the instruction to proceed.
- PAYMENT
3.1 A non-refundable commencement fee of 50% of the total quoted amount is required on acceptance of the quote by ‘the Client’.
3.2 The upfront deposit paid will be deducted from the remainder (50%) due 14 days after the second draft is delivered. All revisions will be finalised as per our agreement.
3.3 For large projects, an instalment payment of 30% of the total quoted amount will be issued with the first version of the work. The remaining payment amount (of 20%) is required within 14 days of receipt of the final draft by ‘the Client’.
3.4 Payment methods include: GBP bank transfer, EUR bank transfer, PayPal (5% charge), Visa and MasterCard (5% charge), cryptocurrencies: USDT, USDC, or BTC. When paying in a currency other than GBP, the rate will be agreed on the day of payment as per the current exchange rates.
3.5 Unless prior arrangements are made, payments not received within the specified payment terms will attract a late fee charge of GBP100.
3.6 If payment defaults we may list ‘the Client’ with the appropriate debt collection and credit reporting agencies.
3.7 Urgent work will incur a 25% surcharge. Why? Because other projects shifted around to accommodate.
3.8 Any costs that are additional to the services ordered (including couriers, other media and travel costs) are in addition to the amount quoted and shall be charged to the ‘the Client’ as required. These costs will be itemised separately in the invoice.
3.9 ‘The Client’ may terminate the job at any time. In this instance, we shall invoice for the time spent and work completed to date.
- WEBSITE DESIGN & MAINTENCE
4.1 The 2 months support period only covers technical aspects of the website and fixing any issues that may arise—it does not include adding new content or voluntary changes.
4.2 All websites include a small footer credit “website design by” with a link to our website. Removal is available for an additional GBP100.
4.3 Prices include 1 year domain and hosting—’the Client’ is responsible for renewal fees after the first year.
4.4 Price includes lifetime WordPress licence—we retain licence rights until payment is received in full.
4.5 The Happy Customer Guarantee applies to websites only—we reserve the right to question satisfaction if we believe we have fulfilled the original brief and retain rights to the work until paid in full. Any voluntary changes after we produce the first draft are not included and require new payment arrangements.
4.6 ‘The Client’ may terminate ongoing website maintenance services with 30 days notice.
4.7 We include 1 round of revisions in our copy and content writing services, as detailed under APPROVAL.
- COPY AND CONTENT WRITING
5.1 We do not use AI to write copy but may use it for research purposes with thorough fact-checking of findings.
- 2 We include 2 rounds of revisions in our copy and content writing services, as detailed under APPROVAL.
5.2 We cannot guarantee specific results with SEO or conversion copywriting rates due to the numerous external factors involved.
- SEO SERVICES
6.1 We cannot guarantee specific results with SEO performance due to the numerous external factors involved.
6.2 The client understands that SEO is an ongoing process and results can change at any time.
6.3 ‘The Client’ understands that Google, Bing and other search engines can change their algorithms at any point in time and that it is the responsibility of ‘The Client’ to keep up-to-date with these changes.
- 4 ‘The Client’ may terminate ongoing SEO services with 30 days notice.
- ARTIFICIAL INTELLIGENCE SERVICES
6.2 We may need to share information about ‘The Client’s’ business with AI tools, including uploading PDFs—we will not upload sensitive information.
6.3 For DIY AI content writing, prices do not include monthly ChatGPT or Claude fees.
6.4 While we do our best to ensure accuracy, we are not responsible for the output of the AI chat bots and personas we train for ‘The Client’ .
6.5 ‘The Client’ accepts that it is the responsibility of ‘the Client’ to check the correctness of AI output.
6.6 AI chatbot implementation has an annual fee of GBP250 after the first year.
- RETENTION OF TITLE
7.1 It is agreed that the copyright for any work delivered to ‘the Client’ remains our intellectual property until all monies due have been paid.
- LIABILITY, RELEASE AND INDEMNITY
8.1 All materials provided by ‘the Client’ are assumed legal and accurate.
8.2 We cannot be held responsible for how the material produced is used once ‘the Client’ has approved the final draft.
8.3 ‘The Client’ agrees to indemnify and to hold us harmless against any and all claims, costs, and expenses, including solicitors fees, due to materials included in any work undertaken at the request of ‘the Client’.
8.4 Any claim by ‘the Client’ as to incorrect performance or breach of these terms and conditions must be made to us in writing within seven days of delivery.
8.5 With so many factors contributing to the success of a website, content, SEO and artificial intelligence, we cannot make any guarantees as to the performance of the work produced for ‘the Client’.
8.6 Due to the complex nature of search engine ranking, we cannot guarantee any specific ranking as a result of optimising websites and publishing optimised copywriting.
8.7 We accept no responsibility or liability for any actions taken by ‘the Client’ that cause the website of ‘the Client’ to be penalised or banned from any Search Engine.
8.8 We reserve the right to assign work to subcontractors to ensure project deliverables are met. All subcontractors adhere to our standard and style of copywriting and web design. ‘The Client’ is not to have direct contact with the subcontractor without our approval.
8.9 We will publish a screenshot of the final version of the work we produce for ‘the Client’ as part of an ongoing portfolio. This will be on our website. ‘The Client’ retains all rights.